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Manchester, United Kingdom - (The Hosting News) - June 30, 2008 - Online hosting services and solutions for the interactive entertainment industry, Hypernia Hosting Corp, has become a global partner with U.K.-based game publisher, GamesMasters.com LTD, for the MMO game, Cabal Online.

Hypernia was selected by GamesMasters.com LTD as their official international online partner based on Hypernia’s lengthy and successful history in the online games space, as it is known for providing tier-1 bandwidth for CDN, gaming and media streaming. Hypernia’s large volumes of equipment, bandwidth and facilities around the world enable game players to enjoy a robust multi-player experience.

GamesMasters.com publishes high quality games for the European online games market. GamesMasters.com is best known for their successful MMO title, Cabal Online, an RPG game product with 90,000 users, with a recent acceleration in subscribers to an additional 10,000 players per week. This rapid rate of increase in players, plus a high level of customer service, ensures that the game remains one of the best free-to-play games on the market.

James Vallord-Costa, CEO and co-founder of Hypernia, noted, ”GamesMasters.com cut their costs for bandwidth considerably after joining us. With the ‘flex computing’ capability of our on-demand utility hosting model, they were able to add new expansions and games without the added risk. Most companies would not be able to experiment with a new expansion or game, but we made it easy for them.”

GamesMasters.com will utilize Hypernia’s on-demand utility hosting model which provided flexibility and cost savings, enabling the company to undergo significant service improvements in recent months. These included the addition of updated payment methods, the release of several large patches which has vastly increased the content of the game Cabal Online, a host of new features including new hunting grounds (the Chaos Arena), new rewards for Player vs Player action (players can now gain EXP from PvP) and several important bug fixes. As a direct result of their hosting partnership with Hypernia, these upgrades have produced positive results and Cabal Online is now one of the largest games in Europe.

Hypernia provided multi-gigabit feeds as GamesMasters.com increased their player base. This functionality guaranteed an excellent Internet connection for players, no matter how many extra users were online simultaneously. To accommodate for game world growth, Hypernia also provided GamesMasters.com with new servers during different periods, while also providing an inexpensive CDN solution to keep the GamesMasters.com patches and downloads affordable for all the new users.

Thorsten Schauer, company Director at GamesMasters.com LTD offered, ”GamesMasters.com believes that game play should be easy and convenient for all MMORPG game players. With that in mind, Cabal Online was designed for new users and other MMORPG users who will be able to easily adapt to our game system. Cabal Online does not require long periods of game play. Hypernia’s role as our global hosting partner has been instrumental to our marketplace achievements with this game play plan for our customers.”

By allowing GamesMasters.com to host their own files, Hypernia helped keep users on the Cabal Online web site, instead of impacting the site’s ‘’stickiness” by driving players to third parties for file down-loading. Hypernia also provided full 24-hour customer support, a crucial feature since more than fifty percent of the Cabal Online players are based in Europe.

With the intention of providing a rich diversity of gaming styles for our customers, Games-Masters.com publishes MMO games from both the USA and Asia. The product of these two deeply differing cultures provided a gaming experience to suit all, and even niche groups of players. Initially, GamesMasters.com began publishing games crossing several genres such as Fantasy, Sports, Real Time Strategies and even Casual gaming, before expanding further into other genres.

Founded in 2001, Hypernia Hosting Corp engaged the Internet data center market with innovative service offerings that would help businesses and individuals take advantage of the speed and global reach of technology and the Internet. Hypernia believes that for organizations to be successful, they need a partner that provides solutions that spark independence and confidence in their new way of doing business. Hypernia established its high volume network for intense application hosting such as online gaming in 2002, and continues to be a leading provider of complex Internet hosting for enterprises with mission-critical Internet operations.

To learn more about GamesMasters.com LTD, please visit: www.games-masters.com.

For more information about Hypernia Hosting Corp, please visit: www.hypernia.com.

San Jose, California - (The Hosting News) - June 30, 2008 - Web host and Internet hardware networking firm, Cisco Systems, has released new products and professional services, designed to assist customers with virtualization efforts for data center operational and energy efficiency.

The company states that the new offerings make the virtual network an efficient platform for delivering data center services - accelerating, providing security, and orchestrating application delivery networks, servers, virtualized computing, and storage, while providing greater responsiveness and resource conservation.

John McCool, Senior Vice President and General Manager, Cisco Data Center, Switching and Services Group, and co-chair of the Cisco EcoBoard noted, ”Real-time collaborative applications, energy concerns and the need to achieve greater efficiency from assets are driving IT managers to transform their data centers through new technologies. By providing virtualization technologies across the data center, Cisco aims to help businesses achieve the agility and resiliency they need to compete on a global scale.”

Cisco Systems, Inc. was founded in 1984, by a group of computer scientists from Stanford University and provides Internet Protocol-based (IP) networking solutions. Cisco employs over 47,000 staff worldwide. The company’s core development areas include routing and switching, as well as dvanced technologies such as: IP Communications, Network Security, Wireless LAN, Storage Area Networking, Home Networking, Video Systems, and Application Networking Services.

To learn more about Cisco, please visit: www.cisco.com.

Washington, D.C. - (The Hosting News) - June 30, 2008 - Managed data center hosting provider, Servecentric, has been selected by Tier 1 facilities-based ISP, Cogent, in order to significantly raise Ireland’s rating as a location for multi-national Internet companies, with Ireland’s only data center.

The Cogent high performance multi-national Tier 1 network carries over 17% of the world’s Internet traffic.
Cogent’s cost effective fibre network will provide Servecentric customers with the ability to have almost limitless multiple Gigabit expansion opportunities.

Dave Schaeffer, CEO at Cogent explained, ”Connecting Dublin was a priority for us because of all the opportunities to serve large bandwidth customers in Dublin. We are happy to be working with Servecentric and look forward to providing the Dublin market with competitive pricing, superior network performance and a very high level of customer service.”

Cogent is consistently ranked as one of the world’s top five Internet providers and currently takes its 80 - 200 Gbps backbone network and connects it to over 100 metro markets throughout North America and Europe. The network connects Servecentric to Manchester and Servecentric to London, meaning that it is very secure, with no single point of failure.

Companies that depend on micro-second connections between end-users and the core Internet applications are a key target for the new service. These include online trading, gaming, and voice and video over Internet services, where end-users want to minimise time-wasting network hops. Cogent, as a tier 1 Internet network ensures best quality and fewest possible hops from network-to-network.

Among the seventeen carriers connecting to the Servecentric data center, Cogent has been selected as one of only three providers whom any client can access via Servecentric’s core internet mesh.

Lori Brown, VP EU Sales and Product Management, noted, ”Cogent has found that once our presence is established in a data center, customers quickly turn to Cogent for our competitive pricing and quality of service. Customers then experience our award winning customer service and remain a customer for a long period of time.”

Helga Muir, Sales and Marketing Manager at Servecentric commented, ”Our mutual propositions perfectly compliment each other. We have the existing client base with the high bandwidth multi-national needs that Cogent seeks. Similarly, Cogent’s low-cost Tier 1 network will provide direct access to many of the world’s largest corporations and internet data centers, makes Servecentric’s proposition more attractive from a cost and quality point of view. Gaming is a great example of the new generation of services who place a serious value on having a single global network connected to hundreds of millions of people. With Cogent, we can enable gamers from Salzburg to Seattle to play in true real-time on a seamless network that reacts faster than the human reflex.”

Servecentric is a wholly owned, private funded, Irish organisation. It was established in August 2002 and has its headquarters in Blanchardstown Corporate Park in Dublin. It is currently Ireland’s leading managed services and data center operator and provides high-quality, scaleable solutions from single cabinet collocation services to full-scale provision of managed services.

Cogent Communications (NASDAQ: CCOI) is a multinational, Tier 1 facilities-based ISP, operating one of the largest capacity IP networks in the world with lit capacities ranging from 80 to 200 Gigabits per second. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent’s facilities-based, all-optical IP network backbone provides IP services in over 100 markets located in North America and Europe.

Since Cogent’s inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in existence. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent Communications is headquartered at 1015 31st Street, NW, Washington, D.C. 20007.

To learn more about Cogent, please visit: www.cogentco.com.

For more information about Servecentric, please visit: www.servecentric.com.

San Antonio, Texas - (The Hosting News) - June 30, 2008 - Web hosting company, Rackspace Managed Hosting, has included dedicated network-attached storage (DNAS), a scalable and fully-supported file-based storage system, to expand its storage portfolio offerings.

Designed for enterprises requiring access to large storage, the application is built on the NetApp[R] FAS2000 series storage system. Rackspace DNAS comes in multiple flexible configurations designed by Rackspace storage experts, all of which include several data protection solutions to offer instant backup and data recovery while ensuring the highest security and reliability of customers’ stored data. DNAS is offered in a modular architecture allowing customers to buy smaller storage ‘packs’ providing multiple terabytes of usable storage space.

John Engates, CTO, Rackspace Hosting noted, ”Regulatory requirements, sophisticated applications and the flood of media-rich Web 2.0 sites and software as a service are pushing enterprises to collect and store vast amounts of data. These growing needs require very different storage options. We’ve responded to our customers’ requests by pushing storage to the forefront of our product roadmap, unveiling a breadth of solutions ranging from our CloudFS offering designed for developers and businesses that need highly scalable and low-cost storage up to a fully dedicated NAS offering for enterprises requiring large, file-based storage.”

Rackspace DNAS includes access to a team of dedicated NAS experts to help customers design, scale and maintain an optimal storage configuration for their enterprise architecture. For many customers operating on heterogeneous IT environments, DNAS also allows simultaneous access to stored data from both Windows and Linux platforms, a unique capability among industry NAS offerings.

Steven Wilson, Director of IT, PointRoll noted, ”As a provider of rich media advertising technology, our storage needs are considerable with the amount of digital content we develop. As one of Rackspace’s first customers to start pushing for a dedicated NAS offering, we have been able to provide valuable input on what web 2.0 companies are looking for. Rackspace’s new DNAS offering provides the scalability we need, allowing us to buy additional storage packs as our business grows instead of paying for a large amount that we may or may not need up front. This modular access coupled with Rackspace’s support and technical expertise makes it a storage investment that is hard to beat in the industry.”

In addition to its new dedicated NAS offering, Rackspace’s expanding storage portfolio includes:

* CloudFS, a web-based storage offering that is currently undergoing beta testing and provided through the company’s cloud hosting division, Mosso. CloudFS allows developers to securely store a virtually unlimited amount of data on the web connected through the Rackspace infrastructure.

* Direct attached storage (DAS), a dedicated storage solution for applications that require a lower-cost entry-level cluster or that need an economical solution for expanded storage.

* Storage area network (SAN), an enterprise-class block-based storage option for applications such as databases that require storage that is tuned for optimized performance, low latency, scalability, flexibility and reliability.

Rackspace delivers a diverse suite of enterprise-class hosted IT services to businesses of all sizes. Customers choose Rackspace for its hosting specialization and expertise, backed by the company’s award-winning Fanatical Support. By integrating the industry’s best technologies and delivering them as services, Rackspace serves as an extension of its customers’ IT departments. Because Rackspace removes the burden of infrastructure maintenance and management, customers can focus on their core business. Rackspace’s portfolio of companies also includes the Mosso (www.mosso.com) cloud computing platform and Mailtrust (www.mailtrust.com) a provider of business-class hosted email solutions.

To learn more about Rackspace’s dedicated NAS and other storage offerings, please visit: www.rackspace.com/solutions/storage/dnas.php.

For more information about Rackspace Managed Hosting, please visit: www.rackspace.com.

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Amsterdam, The Netherlands - (<a href="http://www.thehostingnews.com">The Hosting News</a>) - June 27, 2008 - International business hosting services firm, LeaseWeb’s dedicated solution, has been chosen to support e-commerce Global online shopping comparison web site, Twenga.<br />
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Twenga chose hosting by LeaseWeb, in order to initially obtain all of the product data from e-commerce websites indexed, since the company needs more than 100 dedicated servers. LeaseWeb has installed the dedicated servers at EvoSwitch, the CO2-neutral datacenter. Expanding rapidly internationally, Twenga chose The Netherlands for its hosting provider. <br />
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LeaseWeb provides a Linux-based dedicated hosting solution to Twenga, which uses the sizeable LeaseWeb hosting network (with a current capacity of 210 Gbps). The rapidly growing solution initially uses over 100 servers divided over several 19-inch racks at EvoSwitch, the CO2-neutral datacenter. <br />
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The hosting solution’s design was developed by Twenga’s engineers in collaboration with LeaseWeb’s engineers. The heavy crawl technology will require even more hardware capacity in the near future.<br />
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The company has explained, ”A good shopping search engine that displays accurate results with the right products and prices needs a lot of capacity. Right now the TwengaBot uses about 100 servers, which together scan some 100 million web pages per day. But the LeaseWeb engineers will have to add new servers for us every day. I even expect that within just two years we will need to have more than 500 servers in place at the datacenter.”
<p>Recently, LeaseWeb was selected by new multilingual Internet platform for live broadcasting, zaplive.tv, for its international hosting network. <br />
Because of the size of the Dutch hosting provider LeaseWeb, the zaplive.tv went live in April 2008. Everyone can easily make his own programme or even his own web-tv via the portal, all for free.<br />
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Companies, institutions and private persons can stream concerts, parties, reports on hobbies or sport events, even press conferences, only using a webcam or camera and a computer with Internet connection. zaplive.tv not only is live but also interactive. Users can communicate via live chat and rate single broadcasts as well as commenting on them.<br />
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As an Internet start-up, zaplive.tv hopes to generate enough Internet traffic to attract advertisers within a year. Christian Steiger, Technical Director and Co-Founder of zaplive.tv explained, ”Our earning model depends on the Internet traffic we generate. And it started off well. We had a lot of interest from viewers in the first weeks. One point surely was our programme including performances of top ten bands. We had the finals of German premier league basketball and real Hollywood stars on the red carpet. And one user was streaming live from one of the biggest electronic parties in Germany with DJ-Sets from some of the world’s best DJs.”<br />
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zaplive is a multilingual portal for live streaming, based in Germany. Companies, institutions and private persons can use the streaming platform for a live and global broadcast of their events, such as concerts, parties, hobby reports, sport reports or press conferences. Users only need a camcorder or webcam and computer with Internet connection. The streaming technology, on which the platform is based, ensures that the live images can be displayed via the Internet. zaplive started in April 2008 after four months of hard work to take the platform into production.<br />
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LeaseWeb is an international supplier of hosting products and services that specializes in both Microsoft and Linux, and focuses primarily on the professional market. The company is among the top 20 hosting providers in the world and provides services such as web hosting, dedicated hosting, colocated hosting, VPS and streaming, as well as technical support. LeaseWeb owns a Cisco-powered network offering a bandwidth of over 210 Gbps, which extends across five data centers in the Amsterdam region via the major telecom carriers. LeaseWeb is also present on Internet exchanges in Amsterdam, Brussels, London, Frankfurt, New York, Vienna , Stockholm, Warsaw, Zurich, Prague and Madrid. Founded in 1997, hosting provider LeaseWeb now manages 11,000 servers. Its customers include Starbucks, Hyves, Telegraaf Media Groep, Koninklijke Joh. Ensched, PricewaterhouseCoopers, AVRO, Direct Wonen, and University. <br />
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To learn more, please visit: <a href="http://www.leaseweb.com">www.leaseweb.com</a>.<br />
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Houston, Texas - (The Hosting News) - June 27, 2008 - The Planet privately held dedicated hosting company, has initiated expansion of its Dallas D6 data center, for an additional 12,000 square feet added to the company’s operations.

Jeff Lowenberg, Vice President of Facilities at The Planet noted, ”As energy costs continue to climb, operating our data centers at peak performance is absolutely critical, both to our company and to our customers. Our goal is to use best practices and a practical approach to optimize our operations.”

Bringing The Planet’s total data center footprint to 167,000 square feet, the company expects the new data center to open in November. The company operates six data centers, with four located in Dallas and two in Houston. The new space will feature an enhanced energy-efficient design that utilizes improved measures to completely separate hot and cold air. The company expects to improve the data center ‘coefficient of efficiency’ to approximately 1.5. The coefficient of efficiency is an EPA- and Uptime Institute-recognized measurement of the total power necessary to operate a data center divided by its critical power, which is the energy required to operate its computers. An ‘ideal’ ranking is 1.6.

The enhanced energy-efficient measures include extending the returns of the computer room air conditioning (CRAC) units through the ceiling and utilizing the space above the ceiling as a return air path. By using CPI (Chatsworth Products Inc.) ducted exhaust cabinets in the new phase, The Planet is taking the next steps beyond traditional ‘hot aisle-cold aisle’ setups to completely isolate the hot and cold air in the data center.

Ultimately, The Planet endeavors to provide the following:

• High level of network capacity and speed to deliver peak performance
• Instant scalability to handle even the largest spikes in network traffic
• Parallel, redundant, multi-tiered network routing and switching architecture to assure reliability and stability
• Multiple layer network security that prevents Delayed Denial of Service (DDOS) attacks from harming businesses
• Knowledgeable experts with a passion for excellence and a commitment to operate the best networks in the business

The Planet is a leading provider of On Demand IT Infrastructure solutions, hosting more than 22,000 small and medium size businesses and 6.7 million web sites worldwide, using the best choice of servers, software tools and support, backed by state-of-the-art facilities and network connectivity.

For more information about The Planet, please visit: www.theplanet.com.

Houston, Texas - (The Hosting News) - June 27, 2008 - Developer of near-continuous data protection products for Linux and Windows, R1Soft, is a Silver Sponsor of this year’s Layered Technologies event, LT Pact event, in Las Vegas, Nevada.

The Web hosting industry three day event, is designed to provide an opportunity for R1Soft to showcase its products to key industry decision makers, including analysts and business leaders from the United States, as well as on an international level.

David Wartell, Vice President, R1Soft division, BBS Technologies noted, ”The Web hosting industry has overwhelmingly embraced our solution as the next generation of data protection technology. This year’s LT Pact is an opportunity to connect with leaders and decision makers who are interested in learning more about how our solution works and how it can benefit their businesses and clients.”

R1Soft will promote its CDP Server for Linux and Windows, the leading near-Continuous data protection technology available for the industry. Near-Continuous backup means efficient backup windows — usually as short as 15 minutes, even on large, heavily loaded servers. The technology even protects active MySQL databases and offers granular restoration of data.

On Friday, June 27, R1Soft will host ‘The Future of Server Backup: near-Continuous Data Protection,’ an education session at 3:15 pm. The company will discuss serious challenges posed to system administrators due to rapid data growth. The session will provide an overview of backup techniques for Linux servers and demonstrate how Continuous Data Protection technology (CDP) is the future of Linux server backup and restore.

R1Soft also will have a presence in the show’s exhibit hall, where it will offer product information, special promotions and incentives.

Layered Technologies, Inc. is a global provider of on-demand hosting, utility computing solutions and Web services, including technology, infrastructure and support. Layered Technologies’ scalable infrastructure powers millions of web sites and Internet enabled applications including e-Commerce, Software as a Service (”SaaS”), content distribution and more. Its clients range from leading-edge Web 2.0 startups, successful mid-sized enterprises and some the world’s largest consultancy and integration firms.

Founded in 2003, R1Soft is a provider of disk-based backup solutions. The company’s customer list includes some of the world’s largest hosting providers. R1soft products provide Continuous Data Protection (CDP) for over 85,000 mission-critical Linux and Windows servers worldwide. In November, 2007 R1Soft was acquired by BBS Technologies, Inc.

For more information about R1Soft and Continuous Data Protection, please visit: www.r1soft.com.

To learn more about Layered Technologies, please visit: www.layeredtech.com.

Armonk, New York - (The Hosting News) - June 27, 2008 - An agreement has been engaged, to help build a $ CDN 75 million, 150,000 square foot ‘green’ data center in the heart of British Columbia with gigaCENTER Services Corporation, in partnership with RackForce Networks and IBM.

Tim Dufour, CEO of both RackForce and gigaCENTER noted. ”We are building a data center with IBM in a safe and secure location to respond to growing issues about natural disasters such as earthquakes and floods. This center will support the latest technologies using ‘green’ hydro-generated power and the most efficient, environmentally friendly design. The IBM design is calculated at a Power Usage Effectiveness rating of 1.38, which will mean our facility will be among the most efficient in the industry.”

The new facility called gigaCENTER Services Corp will be among the most efficient and “greenest” large-scale data centers in Canada. It is being developed using IBM’s modular approach and will include power and cooling capabilities to support a variety of technologies from high-density blade servers to mainframes.

IBM products and services will be delivered over the three-year construction, with the first phase scheduled to open in December 2008. When completed, the facility will support 70,000 square feet of raised-floor data center space and create jobs for up to 100 employees.

Steve Sams, IBM vice president, Global Site and Facilities Services remarked, ”A year ago when IBM launched Project Big Green, one of its goals was to help identify ways to optimize data center usage and reduce energy consumption needs. This new data center is an example of this initiative. By offering ‘green’ colocation and data center services, gigaCENTER and IBM will enable enterprises to meet their corporate and IT environmental goals.”

Customers of the new center will be able to rent space in increments as small as one cabinet, up to dedicated cages and private rooms. The center will provide facilities to support on demand server capacity services and Business Continuity and Resiliency Services, delivered through RackForce and IBM Global Services.

RackForce is a leading provider of green data center infrastructure and network services from its strategically located facilities in the heart of British Columbia, Canada. Through its superior data center design, automated systems and virtualization expertise it provides highly reliable On Demand servers, colocation and connectivity to a worldwide customer base.

gigaCenter Services Corporation is a leader in the design, construction and operation of premium green data centers engineered to support the rigorous computing demands of today and the future. gigaCENTER will provide power and cooling capabilities to support a variety of technologies including high density blade servers, virtualized server clusters and mainframes.

To learn more, please visit: www.ibm.com.

Dallas, Texas - (The Hosting News) - June 26, 2008 - Web hosting company, Rackspace Managed Hosting, has partnered with Internet and IT services provider, IDS Logic Pvt. Ltd, to offer new online solution services, incorporating Rackspace’s website updating mandate.

IDS Logic Pvt. Ltd provides all types of Information Technology (IT) services to clients internationally. IDS Logic offers web based services such as web hosting, web designing, offshore software development and marketing on the Internet. The company is based in Noida NCR (National Capital Region, New Delhi), India with its sales and support teams in the USA and UK.

The main impetus behind the new product is to eliminate business management issues pertaining to web hosting services in India. While there are many IT companies that assure many benefits such as high uptime, bandwidth and disk space, IDS Logic attempts to distinguish itself by offering a full service approach for IT requirements.

IDS Logic, in joint collaboration with Rackspace, has launched shared web hosting services in India. The hosting service provides a 100 percent money back guarantee for one month of its managed shared hosting service. It also guarantees clients with 100% uptime for websites, along with spam checking as well as virus scanning. The new service is geared toward traffic, and easier navigation.

The company plans to deliver its services to both traditionaly bricks and mortar businesses, as well as more complex service providers.

IDS Logic operates from its offshore development centre located in Noida, India and with sales and support partner offices in UK and USA IDS LOGIC Pvt. Ltd. D-40, IInd Floor, Sector-6 Noida (Delhi NCR) 201301 U.P, INDIA.

IDS Logic Pvt. Ltd is a web based solutions provider to global clients. IDS Logic operates from its offshore development centre located in Noida, India and with sales and support partner offices in UK and USA IDS LOGIC Pvt. Ltd. D-40, IInd Floor, Sector-6 Noida (Delhi NCR) 201301 U.P, INDIA.

Rackspace delivers a diverse suite of enterprise-class hosted IT services to businesses of all sizes. Customers choose Rackspace for its hosting specialization and expertise, backed by the company’s award-winning Fanatical Support. By integrating the industry’s best technologies and delivering them as services, Rackspace serves as an extension of its customers’ IT departments. Because Rackspace removes the burden of infrastructure maintenance and management, customers can focus on their core business. Rackspace’s portfolio of companies also includes the Mosso (www.mosso.com) cloud computing platform and Mailtrust (www.mailtrust.com) a provider of business-class hosted email solutions.

To learn more about IDS Logic Pvt. Ltd, please visit: www.idslogic.com.

For more information about Rackspace Managed Hosting, please visit: www.rackspace.com.

London, United Kindgom - (The Hosting News) - June 26, 2008 - IT Support Solutions firm, Supported247.com, has debuted the launch of its Total Care service, designed as a fixed fee, full proactive monitoring support package, for the small and medium sized companies.

The package provides its clients with their own virtual IT Department. The service fee includes: All remote support, on-site support, access to technicians Monday - Friday 08:00 to 20:00, 24 hour access to the help desk via the web Full Pro|Active monitoring of all systems, System and security patch management, and 24 hour access to technical assistance available.

Adam Tachauer-Yates, Technical Services Director noted, ”Aimed at companies with little or no IT Support, Total Care has been developed to provide clients with their own IT Department. If you had your own IT Department you would not pay them extra for leaving their desk to visit a user, you would expect your IT Department to monitor and manage your IT services within the cost and not charge you any more for doing their job. Total Care is the same. The fixed monthly fee includes all support both remote and on-site and allows our customers to budget with certainty which is very important in today’s financial climate.”

The majority of support companies do not include on-site support within their fee and make additional charges when engineers attend site to resolve issues.

Mr. Tachauer-Yates added, ”Given the choice between fixed price and hourly rate most SME’s will opt for a fixed price service contract. We have complete confidence in our ability to resolve our clients’ issues quickly and efficiently and therefore offer fixed fee support contracts that include all onsite support. Developing our own tools to support our clients when there are fantastic tools on the market today would have been an unnecessary cost that ultimately would be passed on to our clients.”

Supported247.com engages tools in the industry to monitor and support systems. The Total Care Service is available on a 12 month contract, guaranteed by a Service Level Agreement and costs from 210.00 pounds per month for a 5 computer network with 1 server (subject to terms and conditions). A cost calculator is available on the website www.supported247.com/cost.asp.

Supported247.com provides a range of IT Services to small and medium sized companies in London and Kent. The services include IT Support Services, Remote Backup Solutions, Web Hosting Solutions including hosted Exchange and SharePoint. .Supported247.com’s offices and engineers are based in London and Kent, along with the help desk and data centres.

To learn more, please visit: www.supported247.com.